Built for the Center of Excellence.

The Center of Excellence maintains the rules. Your team writes and edits them in plain language, tests a new version against live requests with no effect, and switches it on. Pactum helps with the first rules and then steps back.

A Center of Excellence runs AI agents with a small team who own the rulebook alongside their existing role. They write and test rules, read each rule's performance and decide when a workspace moves from observer mode to action. The routine checking the center did by hand is replaced outright, so the time comes from there.

Pactum is built for a governed rollout. Every rule runs in observer mode first, is tested against your own reviewers' decisions and reports its agreement rate before it acts. Every check and decision is recorded, every rule is versioned, and Pactum is SOC 2 Type 2 compliant and ISO/IEC 27001:2022 certified. See the Pactum Trust Center.

Procurement policies change more often than an organization can retrain its buyers. When a threshold, a supplier list or a category rule changes, the center edits the rule once, tests the new version and switches it on. Every request from that moment is checked against it, with no retraining cycle between the decision and the behavior.

Yes. Most centers start with a centralized rollout, inside the center and on a few categories or one region, rather than putting a new tool in front of several hundred buyers on day one. A rule applies wherever you point it, so widening the scope is a change to where the rule applies, not a new project, and the center keeps revising thresholds as it sees the results.

Observer mode runs a rule on live requests with no effect and reports how often it agreed with your own reviewers, what it would have caught, and where it would have raised a false alarm. The center reads those numbers per rule and decides when a workspace moves from observing to advising to acting, which is how one procurement operations team put it: "you can do the observer mode by specific policies".

A policy in Copilot answers a question when someone asks. A rule in Pactum checks every request whether anyone asks or not. The AI agent reads the request in Coupa or SAP Ariba, applies each written rule the same way on every request, sends the reason and the fix back to the requester and records the decision.

Yes. Thresholds, approved suppliers and category rules live in the Pactum rulebook, and the master data stays in your P2P. A rule reads the request in Coupa or SAP Ariba and the result goes back to the record. For Coupa the write-back and the logged decision trail are documented, and SAP Ariba is supported as a named approver step. See integrations.

A Center of Excellence enforces policy by turning it into rules that AI agents apply on every request. The center decides the rule once and it runs everywhere from that day. A requester learns the rule when a request comes back with the reason and the fix, in the same conversation. Read how a Center of Excellence scales procurement without adding headcount.

Pactum works on indirect spend: the goods and services a company buys to run itself, such as IT, facilities, MRO and professional services. AI agents run each request end to end, from intake and the policy check to sourcing, negotiation and the purchase order, inside Coupa or SAP Ariba where each agent is live. That includes the requests outside your catalog and contracts, where no price was agreed in advance.