Enterprise Procurement Success with Agentic AI

Walmart deployed Pactum's autonomous negotiations to handle supplier discussions around payment terms and price discounts at scale. The AI Agents conducted negotiations with suppliers across the retailer's extensive network, addressing categories that would be impractical to manage manually.

The results demonstrate the tangible impact of AI procurement agents operating with authority and autonomy. Walmart achieved a 3% average gain across negotiations while extending payment terms by an average of 35 days. These improvements delivered immediate financial benefits while optimizing working capital management.

The supplier experience was equally important to program success. 68% of suppliers engaged through the platform closed an agreement, demonstrating strong acceptance of autonomous negotiation. Post-engagement surveys revealed that 83% of suppliers described the system as easy to use, confirming that AI-driven negotiations can maintain positive supplier relationships while delivering cost improvements.

Veritiv, a Fortune 500 company, is the leading provider of packaging, print and facility solutions. They have experience of autonomous negotiations as both a supplier and a buyer. Watch this in-depth discussion at the Global Executive Summit 2024 where Veritiv discusses first discovering Pactum when another one of our clients sent our AI to them.

Otto Group is a German retail company with sales of €16.2 billion that operates companies worldwide in the retail, e-commerce, financing, logistics and mail order sectors. Some of their brands include Crate and Barrrel, Hermes, and Evri.

Coupang is revolutionizing retail with ultra-fast Rocket Delivery, where 99% of orders in Korea arrive same or next day — many by dawn. Its WOW membership offers unmatched convenience, from free returns to fresh food and content streaming. Coupang built a vast, tech-driven infrastructure with over 100 fulfillment centers and advanced AI systems to predict demand. By integrating e-commerce, logistics, and last-mile delivery, Coupang breaks tradeoffs between speed, selection, and cost. With the agility of a startup and scale of a Fortune 200 company, Coupang is shaping the future of global commerce.

Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, They have an unrelenting focus on quality, delivery, value, and technology in everything they make and do.

Suez SA is a French-based utility company with revenues of over €9 billion, which operates largely in the water and waste management sectors. The company has its head office in La Défense, Paris. Robert Baillie, Head of Procurement for Suez UK says "Pactum is a perfect fit with SUEZ’s commitment to continuous improvement – its innovative application of AI is delivering better outcomes for both SUEZ and our suppliers, which ultimately benefits our customers. The ROI was the most efficient I’ve experienced in procurement."

Greencore is a leading UK manufacturer of convenience food, committed to making every day taste better. The company supplies all major UK supermarkets, as well as convenience stores, travel retail, discounters, coffee shops, and foodservice outlets. With over 10,500 direct-to-store deliveries daily, it operates 16 advanced manufacturing sites and 17 distribution centres across the UK. Headquartered in Dublin, the company employs 13,300 people and reported FY24 revenues of £1.8 billion.

The Bristol-Myers Squibb Company, is an American multinational pharmaceutical company. Headquartered in Princeton, New Jersey. BMS is one of the world's largest pharmaceutical companies and consistently ranks on the Fortune 500 list of the largest U.S. corporations. For fiscal 2022, it had a total revenue of $46.2 billion.

Novartis is an global innovative medicines company with over 75k employees and revenue of over $50b. Every day, Novartis works to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Their medicines reach more than 250 million people worldwide.

Mediclinic Southern Africa is a private hospital group operating in South Africa and Namibia focused on providing acute care, specialist-orientated, multi-disciplinary hospital services and related service offerings. The group currently operates 53 private hospitals and five day clinics throughout South Africa and three hospitals in Namibia with more than 8 000 beds in total. Mediclinic Southern Africa is a wholly owned subsidiary of the international private healthcare group Mediclinic International PLC, listed on the LSE (London Stock Exchange) with a secondary listing on the JSE (Johannesburg Stock Exchange) and the NSX (Namibian Stock Exchange).

Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.

ENNOVI, a Mobility Electrification Solutions Partner, is a world leader in designing and manufacturing customized interconnect and high-precision system solutions for electric vehicles. The company is fully dedicated to the mobility market with the agility to act at speed in realizing EV OEMs’ needs, from product, process, and manufacturing, on a global level. ENNOVI is accelerating EV market customers’ ideas and requirements through end-to-end competencies in battery systems, power and signal interconnect needs. Headquartered in Singapore, ENNOVI has more than 8,000 employees across 15 location globally, where all its activities are socially responsible, with minimal environmental impact.

Vallen is an industry leader in delivering flexible supply chain solutions and services along with a comprehensive range of maintenance, repair, operating, production, safety and electrical products to meet the growing supply needs of customers in facilities across North America and Europe.

Global Industrial Company (NYSE: GIC), through its operating subsidiaries, is a value-added distributor and source for industrial equipment and supplies. Leveraging over 75 years of experience, Global Industrial specializes in providing MRO solutions to businesses ranging from small to enterprise, and to the public sector. Global Industrial is committed to its customer-centric strategy and uses industry expertise, products from its Global Industrial Exclusive Brands, and nationally known brands to provide customers with a breadth of offerings to meet their needs.