CONTACT US

Responsible Disclosure policy

Introduction

At the Pactum AI , we consider the security of our systems a top priority. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.

This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities. We encourage you to contact us to report potential vulnerabilities in our systems.

Authorization

If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized. We will work with you to understand and resolve the issue quickly, and Pactum AI will not recommend or pursue legal action related to your research. Should legal action be initiated by a third party against you for activities that were conducted in accordance with this policy, we will make this authorization known.

Guidelines

Under this policy, “research” means activities in which you:

  • Notify us as soon as possible after you discover a real or potential security issue.
  • Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people’s data
  • Do not reveal the problem to others until it has been resolved
  • Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties
  • Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.
  • Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
  • Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.

Once you’ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else.

Methods of testing

The following test methods are not authorized:

  • Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data
  • Physical testing (e.g. office access, open doors, tailgating), social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing

Scope

  • chat.pactum.com
  • admin.pactum.com

    • Reporting a vulnerability

    If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.
    Please E-mail your findings to [email protected] .
    Encrypt your findings using our https://pactum.com/pgp-key.txt

    to prevent this critical information from falling into the wrong hands.

    What we would like to see from you

    In order to help us triage and prioritise submissions, we recommend that your reports:

    • Describe the location the vulnerability was discovered and the potential impact of exploitation.
    • Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).
    • Be in English, if possible.

    What you can expect from us

    When you choose to share your contact information with us, we commit to coordinating with you as openly and as quickly as possible.

    • We will respond to your report within 5 business days with our evaluation of the report and an expected resolution date,
    • If you have followed the instructions above, we will not take any legal action against you in regard to the report,
    • We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission
    • We will keep you informed of the progress towards resolving the problem
    • In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise)
    • Note: We do not currently offer bounties or other rewards for submitted vulnerability reports.

    We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.